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A. 購物須知 Upon Purchase

  1. 購買資格 Eligibility
      合資格參與是次「香港城市大學專上學院筆記本型電腦教學優惠計劃2013」之人仕包括: 所有香港城市大學專上學院學生(包括全日制及兼讀制)、教職員及校友。 客戶在購買時必須親身出示下列文件作登記及身份核對之用,HELIX 需收取有關文件副本以作身份核對:
    1. 香港城市大學專上學院學生需出示有效之學生證;
    2. 香港城市大學專上學院之教職員需出示有效之職員證;;或
    3. 香港城市大學專上學院之校友需出示香港身份證(香港身份證副本不需收取)及有效之:
      • 香港城市大學專上學院香港城市大學專上學院校友會或屬會所發出之會員證/已繳交入會費之正式收據
      • 嶺南大學畢業證書副本
    以上客戶之證件號碼,將會印在購買是次計劃產品之收據上,以作取貨及維修時核對之用。
      All CCCU's students (both full-time and part-time), staff and alumni are eligible for enjoying the Notebook Ownership Program 2013. Customers have to present the following documents while purchase in person for verifying the identity, HELIX will take a copy of related documents for identity verification:
    1. A valid CCCU Student Card should be presented by Community College of City University Student;
    2. A valid CCCU Staff Card should be presented by Community College of City University Staff;
    3. A valid HKID Card and one of the following should be presented by Community College of City University Alumni
      • A valid Membership Card / The Official Receipt for payment of membership fee issued by CCCU Alumni Association, or its affiliated alumni associations, or
      • A photocopy of certificate of graduation
    The number of the above identity proof will be printed on the transaction receipt for the use of identity check while goods collection and warranty claims.
  2. 優惠限制 Program Restriction
    1. 每位客戶最多只能從Lenovo, Apple合共購買一部筆記本型電腦及一部平板電腦。若HELIX發現客戶購買超出以上限制之貨物數量,HELIX保留索償購買時有關市價與本活動提供的優惠價間差價之權利。

      Each customer is LIMITED to purchase ONE unit of Notebook and ONE unit of Tablet, in total from Lenovo, Apple. HELIX reserves the right to claim the difference between the market price and the special price offered by this event if any Applicant purchases more than the quantity above.

    2. 在未有HELIX書面同意下,所有顧客均不能於首六個月內將所購買之產品轉讓予其他人士;否則所有產品之保養均會作廢。HELIX並且保留索償市價與優惠價差價之權利。

      Customers shall NOT change the ownership of product within the first 6 months without HELIX's prior written consent. Any warranty to the purchased products shall become null and void; and HELIX reserves the right to claim the customer the difference between the market and the program price offered by HELIX.

  3. 訂購方法 Ordering Methods
    1. 是次活動將設 現場訂購及 網上訂購。
      現場訂購日期﹑時間﹑地點,請瀏覽以下鏈結: http://www.hknotebook.com/cccu2013
      網上訂購,請瀏覽以下鏈結: http://www.hknotebook.com/cccu2013

      Roadshow Ordering and Online Ordering are provided in this Program.
      For Roadshow Ordering schedules, please visit http://www.hknotebook.com/cccu2013.
      For Online Ordering System, please visit http://www.hknotebook.com/cccu2013.

  4. 付款方法 Payment Methods
    1. 易辦事付款

      EPS Payment

    2. 信用卡一次性付款 (只接受VISA / MasterCard / 銀聯信用卡)

      Credit Card Full Payment (Only VISA / MasterCard / UnionPay) is accepted in this Program)

    3. 12個月分期付款(只適用於恆生銀行或中國銀行或東亞銀行之VISA / MasterCard信用卡卡戶)
      12個月分期付款只適用於購買筆記本型電腦/平板電腦。發卡銀行保留批核有關12個月分期申請的最終決定權。信用卡分期需收取機價之4%作行政費。

      12-month installment Plan (Only Applicable to VISA / MasterCard Credit Card Holder of Hang Seng Bank / Bank of China / The Bank of East Asia)
      12-month installment Plan can only apply on payment for Notebook/Tablet. The approval for installment plan application is subjected to the final decision of the card issuing bank. 4% of Notebook/Tablet price will be additionally charged as administration fee.

    4. ATM / 銀行現金轉賬﹑網上銀行過賬至以下銀行賬戶。客戶必須於正本入數紙背面寫上名字﹑學生 / 教職員 / 香港身份證號碼 (校友適用)。HELIX將於客戶訂購時收回相關入數紙,建議客戶自行複印入數紙以作紀錄。

      ATM / Bank-in cash transfer, internet banking transfer can be made through the following bank account. Customers have to write down the Name and Student / Staff ID no. / HKID no. (for Alumni) at the back of the ORIGINAL bank-in slip. HELIX will collect the corresponding bank-in slip when purchase. Customers are advised to keep a duplicate copy for own record.

      公司名
      Account Name
      中國銀行賬戶
      Bank of China A/C No.
      恆生銀行賬戶
      Hang Seng Bank A/C No.
      Helix System Limited 012-866-1-002766-3 788-175685-883
    5. 恕不接受現金付款

      Cash payment is NOT accepted

  5. 銷售單據 (適用於校園展銷攤位訂購) Sales Memo (In-campus Roadshow ordering)
    1. 付款手續完成後,客戶將會收到HELIX所發出之銷售單據。此銷售單據為是次展銷會的主要買賣及提貨收據,敬請妥善保存。如有遺失,請參閱5.3。

      Customers will receive a Sales Memo from HELIX upon payment confirmation. This Sales Memo serves as the main proof for the transaction and stock collection within the program period. Any loss of the Sales Memo, please refer to 5.3.

    2. 客戶於離開收銀處前,須核對清楚銷售單據上之一切資料,以確定正確無誤。

      Customers have to check the details on the Sales Memo and make sure all the information is correct before leaving the cashier.

    3. 客戶須妥善保存HELIX所發出之銷售單據。如有遺失/損失,客戶需自行至警署報失有關之銷售單據,並提交有效之警署報失紙予HELIX以作核實及重印有關之銷售單據(有關行政程序,需收取HK$50行政費及可能需時1-2個工作天1)。否則,HELIX保留不派發貨品之權利。

      Customers MUST keep the Sales Memo properly and HELIX will not be subject to any liability of responsibility for the loss or damage of the captioned document after the transaction. In case of any loss of Sales Memo, Customers are requested to submit valid copy of “Lost Memo” from Hong Kong Police Force of HKSAR to HELIX for validation and reprint of the Sales Memo (HK$50 will be charged for administrative charge and lead Time may be around 1 – 2 business days1). Otherwise, HELIX reserves the right to NOT distributing the goods to the customers.

  6. 網上訂單確認 (適用於網上訂購) Online Order Confirmation (Online Ordering)
    1. 付款手續完成後,客戶將於1個工作天內收到HELIX所發出之電子郵件及SMS作訂單/付款確認。電子郵件及SMS將包括客戶之訂單號碼及網上客戶服務平台之登入資訊。客戶可隨時登入個人之網上客戶服務平台,查看最新之訂單狀況或作出訂單查詢。

      After payment validation, customer will receive an Order Confirmation email and SMS message from HELIX within 1 business day. The Order Confirmation email and SMS message will include the customer’s order number as well as customer’s specific login information through Online Customer Service System. Customer can login to the Online Customer Service System anytime to check with the latest stock status as well as to make order enquiry.

    2. 如客戶因任何原因未能讀取HELIX所發出之訂單確認電子郵件,客戶亦可利用以上6.1所提供的登入資訊登入網上客戶服務平台自行列印以作存檔。

      In case customers cannot received the Order Confirmation Email sent by HELIX, customer can login to the Online Customer Service System with the login details as listed in 6.1 above to print out the order confirmation for reference.

  7. 更改/取消訂單 Order Amendment/Cancellation
    1. 如有任何訂單更改,客戶須於訂單確定後一星期內提出申請,有關更改申請將收取$100作行政費用。逾期申請恕不接納。
      (例如: 客戶於9月1日確定訂單,則更改申請必需於9月7日或之前提出,並需同時邀交HK$100作行政費用。9月8日或之後的申請將不獲接納。)

      ONLY order amendment raised by Customer within 1 week from the order confirmation date will be accepted. An administration cost of HK$100 will be charged for the corresponding amendment. No order amendments will be accepted thereafter。
      (Example: Customer has confirmed the order on 1 Sep, the order amendment must be raised on or before 7 Sep with an administration cost of HK$100. No order amendments will be accepted after 7 Sep.)

    2. 訂單確認後,不得取消,任何已付之金額亦不能退回。

      No cancellation is allowed upon order confirmation; and No paid amount will be refunded.

B. 取貨須知 Redemption-Related

  1. 取貨方法 Redemption Method
      • 客戶可因應情況於訂購時自行選擇以下方法取貨:
      • 於校外HELIX領貨中心取貨
        地點:HELIX領貨中心(九龍灣宏開道16號德福大廈5樓501室)
        2013年8-10月
        • 中午12時30分 至 晚上7時30分 (星期一至五)
        • 早上10時正 至 下午1時30分 (星期六)
        星期日及公眾假期休息
        (注意: 2013年9月19日,領貨中心之關門 時間為下午4時正)
        2013年11月
        • 中午12時30分 至 晚上6時正 (星期一至五)
        • 早上10時正 至 下午12時30分 (星期六)
        星期日及公眾假期休息
        2013年12月
        • 下午2時正至晚上6時正 (星期一至五)
        • 早上10時正 至 下午12時30分 (星期六)
        星期日及公眾假期休息
        (注意: 2013年12月24及31日,領貨中心之關門 時間為下午4時正)
      • 付費送貨服務(只適用於網上訂購) - 每次包含電腦(即筆記本型電腦)之訂單,送貨費用為HK$180。送貨服務只適用於香港境內(不包括大嶼山﹑馬灣﹑愉景灣或離島)。送貨服務不包括記憶體安裝服務及開箱檢查服務。
        Customers can select one of the following redemption methods upon ordering:
      • Pick Up in Off-Campus HELIX Redemption Centre
        Location of HELIX Redemption Centre: Rm 501, 5/F Telford House, 16 Wang Hoi Road, Kowloon Bay, Hong Kong
        Aug – Oct 2013
        • 12:30 noon to 07:30 pm (Mon-Fri)
        • 10:00 am to 01:30 pm (Saturday)
        Closed on Sundays and Public Holidays
        (Remark: Closing Time of Redemption Center on 19 Sep 2013 is 04:00 pm)
        Nov 2013
        • 12:30 noon to 06:00 pm (Mon-Fri)
        • 10:00 am to 12:30 pm (Saturday)
        Closed on Sundays and Public Holidays
        Dec 2013
        • 02:00 pm to 06:00 pm (Mon-Fri)
        • 10:00 am to 12:30 pm (Saturday)
        Closed on Sundays and Public Holidays
        (Remark: Closing Time of Redemption Center on 24, 31 Dec 2013 are 04:00 pm)
      • Charged Door-to-Door Delivery (Online order applicable only) – A delivery charge of HK$180 will be charged for each delivery including computer products (i.e. Notebook Computer). Door-to-Door Delivery only applicable within Hong Kong (excluding Lantau Island, Ma Wan, Discovery Bay. RAM installation service and open box service will not be provided for Door-to-Door Delivery.
  2. 取貨前先登入網上客戶服務平台檢查貨物之最新狀況 Login to the Online Customer Service System to Check Latest Stock Status Before Redemption
    1. 建議客戶於取貨前1天先憑購機時所提供之用戶名及個人密碼登入網上客戶服務平台檢查貨物之最新狀況,以查看是否有未讀取之最新資訊。

      Customers are recommended to login to the online Customer Service system with the provided username and password to check the latest stock status 1 day before visiting In-campus Redemption venue.

    2. 如就登入有任何疑問,可電郵至 cs@hknotebook.com 查詢。

      For any questions about login, please email to cs@hknotebook.com.

  3. 取貨所需文件 Documents Required for Stock Redemption
    1. 客戶必須根據指定時間到提貨區領取貨物,並親身攜同及出示以下證明文件之正本,以供核實:如客戶未能根據以上情況出示/提供有效之證明文件,HELIX將保留不派貨予有關人仕之最終權利。

      Customers are REQUIRED to bring the following original documents IN PERSON for goods redemption: If customer cannot show / provide related supporting documents, HELIX reserves the final right to not distributing the goods to corresponding personnel.

    2. 本人親身領取

      In Person Redemption

       

      從未領貨

      1st Pick Up

      曾經領貨

      Picked Before

      學生

      Student

      • 學生證 Student Card
      • 銷售單據正本(只適用於現場訂購)ORIGINAL COPY of Sales Memo (for Roadshow Ordering)
      • 付款確認電郵列印本(只適用於網上訂購)PRINTED COPY of Order Confirmation Email (for Online Ordering)
      • 入數紙正本(如使用轉賬付款)ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment)
      • 學生證 Student Card
      • 領貨收據正本ORIGINAL COPY of Receipt

      教職員

      Staff

      • 教職員證 Staff Card
      • 銷售單據正本(只適用於現場訂購)ORIGINAL COPY of Sales Memo (for Roadshow Ordering)
      • 付款確認電郵列印本(只適用於網上訂購)PRINTED COPY of Order Confirmation Email (for Online Ordering)
      • 入數紙正本(如使用轉賬付款)ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment)
      • 教職員證 Staff Card
      • 領貨收據正本ORIGINAL COPY of Receipt

      校友

      Alumni

      • 校友証/畢業證書 Alumni Card/Graduation Certificate
      • 銷售單據正本(只適用於現場訂購)ORIGINAL COPY of Sales Memo (for Roadshow Ordering)
      • 付款確認電郵列印本(只適用於網上訂購)PRINTED COPY of Order Confirmation Email (for Online Ordering)
      • 入數紙正本(如使用轉賬付款)ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment)
      • 校友証/畢業證書 Alumni Card/Graduation Certificate
      • 領貨收據正本ORIGINAL COPY of Receipt
    3. 第三者代領

      Authorize 3rd Party for Redemption

       

      從未領貨

      1st Pick Up

      曾經領貨

      Picked Before

      學生

      Student

      • 客戶學生證副本Photocopy of Customer Student Card
      • 取機者身份證(只需出示,無需收取副本)ORIGINAL COPY of 3rd Party HKID Card(Present ONLY, NO photocopies required)
      • 銷售單據正本(只適用於現場訂購)ORIGINAL COPY of Sales Memo (for Roadshow Ordering)
      • 付款確認電郵列印本(只適用於網上訂購)PRINTED COPY of Order Confirmation Email (for Online Ordering)
      • 已填妥之授權書正本Filled and Signed Authorization Letter
      • 入數紙正本(如使用轉賬付款)ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment)
      • 客戶學生證副本Photocopy of Customer Student Card
      • 取機者身份證(只需出示,無需收取副本)ORIGINAL COPY of 3rd Party HKID Card(Present ONLY, NO photocopies required)
      • 領貨收據正本ORIGINAL COPY of Receipt
      • 已填妥之授權書正本 Filled and Signed Authorization Letter

      教職員

      Staff

      • 客戶教職員證副本Photocopy of Customer Staff Card
      • 取機者身份證(只需出示,無需收取副本)ORIGINAL COPY of 3rd Party HKID Card(Present ONLY, NO photocopies required)
      • 銷售單據正本(只適用於現場訂購)ORIGINAL COPY of Sales Memo (for Roadshow Ordering)
      • 付款確認電郵列印本(只適用於網上訂購)PRINTED COPY of Order Confirmation Email (for Online Ordering)
      • 已填妥之授權書正本Filled and Signed Authorization Letter
      • 入數紙正本(如使用轉賬付款)ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment)
      • 客戶教職員證副本Photocopy of Customer Staff Card
      • 取機者身份證(只需出示,無需收取副本)ORIGINAL COPY of 3rd Party HKID Card(Present ONLY, NO photocopies required)
      • 領貨收據正本ORIGINAL COPY of Receipt;
      • 已填妥之授權書正本Filled and Signed Authorization Letter

      校友

      Alumni

      • 校友証/畢業證書 Alumni Card/Graduation Certificate
      • 取機者身份證(只需出示,無需收取副本)ORIGINAL COPY of 3rd Party HKID Card(Present ONLY, NO photocopies required)
      • 銷售單據正本(只適用於現場訂購)ORIGINAL COPY of Sales Memo (for Roadshow Ordering)
      • 付款確認電郵列印本(只適用於網上訂購)PRINTED COPY of Order Confirmation Email (for Online Ordering)
      • 已填妥之授權書正本Filled and Signed Authorization Letter
      • 入數紙正本(如使用轉賬付款)ORIGINAL COPY of Bank-in Slip (for Bank Transfer payment)
      • 校友証/畢業證書 Alumni Card/Graduation Certificate
      • 取機者身份證(只需出示,無需收取副本)ORIGINAL COPY of 3rd Party HKID Card(Present ONLY, NO photocopies required)
      • 領貨收據正本ORIGINAL COPY of Receipt
      • 已填妥之授權書正本Filled and Signed Authorization Letter
  4. 取貨日期 Redemption Date
    1. 所有貨品須於銷售單據或訂單確認電郵上列明之領貨日期起3天內領貨,否則客戶可能需輪侯較長時間或甚至未能於當日取貨;提前領貨將不獲理會。因應實際情況,HELIX建議客戶於取貨前先登入網上客戶服務系統查看最新更新之取貨安排。

      All products MUST be redeemed within 3 days starting from the selected Pick Up Date on the Sales Memo or Order Confirmation Email; otherwise, customers may have to queue for longer time or even fail to redeem the products at that day. No earlier redemption will be allowed. Customers are recommended to login to the online Customer Service system for the latest redemption arrangement announcement before visiting the Redemption venue.

    2. 若客戶未能於銷售單據或訂單確認電郵上列明之指定日期內提取貨品,客戶須於列明之領貨日期7天前電郵至cs@hknotebook.com或於網上客戶服系統提交更改取貨日期申請。申請接納後,客戶可透過以下方法取貨:
      • 如客戶未能於所屬領貨階段領貨,客戶可於下一次領貨階段提取貨品。
      • 如客戶未能於最後一次領貨階段內領貨,客戶可選擇:
        上門送貨:每張訂單將收取HK$180之本地上門送貨費用,送貨範圍不包括離島、大嶼山﹑愉景灣及馬灣。有關之送貨日期則有待HELIX之客戶服務員安排及確定。
      If Customer is NOT available to redeem his / her products within the Stock Distribution period, Customer should notify HELIX by email to cs@hknotebook.com or send a Postpone Redemption Request through online Customer Service System 5 business days before selected Pick Up Date on the Confirmation Email. Upon request acknowledged, Customer can redeem the products by one of the following methods:
      • If customers cannot pick up the product in the ORIGINAL phase of redemption period, customers can pick up the product in the next phase of redemption period.
      • If customers cannot pick up the product in the LAST phase of redemption period, customers can choose to:
        Door-to-Door Delivery: HK$180 will be charged for each delivery order within Hong Kong (excluding outlying Islands). Corresponding Delivery Date will be confirmed by HELIX’s Customer Service Executive.
    3. 除因以下第4.4及第4.5項理由外,如HELIX未能於指定期^內送出電腦/平板電腦,客戶將會收到特定賠償,有關賠償會以HK$50超級市場或HK$10 McDonalds現金券於客戶取貨時一同派發。如賠償金額並非整數,則有關之賠償金額將向上調高至最接近之整數。(如賠償金額為HK$73,HELIX將會派發1張HK$50超級市場現金券及3張HK$10 McDonalds現金券)
      延遲交貨賠償*之計算方法如下︰
      *最高之賠償金額為筆記簿型電腦機價之5%。
      註:如有黑色暴雨或八號或以上風球懸掛時,當日不會計算在特定賠償計算之日數內,而所有預約提貨將順延一個工作天。
      如超過四個星期仍未能取貨,客戶可申請取消有關訂購。並將可獲全數款項退回。款項將於六星期內退還申請人。

      例子
      如客人之領貨日期為2013年9月1日,而因貨期延遲,客人於10月1日仍未能取機,客戶可申請取消有關訂購。並將可獲全數款項退回。

      ^ 指定期內,意指:
      為該派貨期,即銷售單據或訂單確認電郵上列明之領貨日期(有關賠償將由預定領貨期當天開始計算,如訂單確認電郵上列明之領貨日期為2013年8月22日,交貨賠償將由8月23日開始)

      Compensation* by means of HK$50 Supermarket or HK$10 McDonalds cash coupon will be given if the Notebook / Tablet cannot be distributed at the ^Stock Distribution Date stated in Sales Memo or Order Confirmation Email (exclude point 4.4 and 4.5 criteria). The late penalty amount will be rounded up. (for example, if the late penalty is HK$73, HELIX will provide 1 pc of HK$50 Supermarket cash coupon and 3 pc of HK$10 McDonalds cash coupons.
      * Maximum Late Penalty is 5% of Notebook purchase price
      Remarks: Black Rain or Typhoon signal No. 8 or above hoisted will not be counted as delay. All appointed delivery will be deferred to the next business day.
      Customers are eligible to cancel the order if there is a delay of over 4 weeks. The resulting refund, if any, will be issued to the Customer within 6 weeks.

      Example
      In case the committed delivery date is 1 Sep 2013, and customers cannot redeem on 1 Oct 2013 because of late delivery. Customers are eligible to cancel the order.

      ^ Stock Distribution Period means:
      The selected Pick Up Date on the Sales Memo or Order Confirmation Email(All the penalty payout will be counted from the Stock Distribution Date stated in Sales Memo or Order Confirmation Email. i.e. if redemption date is 22 Aug, 2013 and the delivery is delayed. The penalty will start from 23 Aug accordingly.)

      第一個星期內Within 1st calendar week 1%之筆記簿型電腦機價1% of Notebook purchase price
      第二個星期內Within 2nd calendar week 額外1%之筆記簿型電腦機價Additional 1% of Notebook purchase price
      第三個星期內Within 3rd calendar week 額外1.5%之筆記簿型電腦機價Additional 1.5% of Notebook purchase price
      第四個星期內Within 4th calendar week 額外1.5%之筆記簿型電腦機價Additional 1.5% of Notebook purchase price
    4. 客戶如未能於指定日期內提取筆記本型電腦/平板電腦,將不獲任何賠償。

      Customers who do not collect their Notebook / Tablet in the designated collection period will not receive any compensation.

    5. 如船期延誤因世界性原材料短缺、天災如颱風、戰爭等等理由未能於指定日期內送出電腦,客戶將不獲任何賠償。

      Compensation will not be given if there is a shipment delay due to worldwide shortage on raw materials, natural hazard such as typhoon or war etc.

    6. 客戶如因第4.5項理由造成貨期延誤(超過四個星期)欲取消訂購,將可獲全數款項退回。款項將於六星期內退還申請人。

      Full refund will be given to the customers who wish to cancel the order for such shipment delay(over 4 calendar weeks) mentioned in point 4.5. The resulting refund, if any, will be issued to the Customer within 6 weeks.

    7. 由於派貨地方場地有限,HELIX可能會因應實際情況對派貨日期稍作調整。
      例如:客戶可能需要於銷售單據上之指定取貨日期起2天內於校內取貨,否則客戶可能需輪侯較長時間或甚至未能取貨。因此,HELIX建議客戶於取貨前先登入網上客戶服務系統查看最新更新之取貨安排。

      Considering the capacity of the Redemption venue is limited, HELIX may apply some control management depending on the actual situation.
      For example, customers may have to redeem the products within 2 days starting from the printed Pick Up Date on the Sales Memo; otherwise, customers may have to queue for longer time or even fail to redeem the products. Therefore, Customers are recommended to login to the online Customer Service system to read for any latest redemption arrangement announcement before visiting the In-Campus Redemption venue.

C. 購物保障 Dead-On-Arrival Policy

  1. 一般

    General

    1. 由於提貨區場地面積所限,HELIX只提供筆記本型電腦/平板電腦開箱、檢查配件及外觀服務。客戶必須在離開提貨區前,點算所有產品及配件是否齊全及合乎標準,事後如有遺失或損壞,恕不受理。

      Due to limited area restriction of redemption venue, only Notebook and Tablet open box service, packing and scratches checking will be provided. Customers have to check that all items are in good condition and full packaging before leaving the goods collection counter. HELIX is not responsible for the loss of items and parts afterwards.

    2. 客戶必須在提取筆記本型電腦/平板電腦時,檢查包裝及配件齊全及產品完整無缺,沒有花/裂痕,方可離開。

      Customers are required to check whether the product is in full packing with accessories and in good condition without scratches or cracks when they pick-up the Notebook and Tablet.

    3. 有關筆記本型電腦/平板電腦以外的產品,一切保養及維修均由有關之廠商負責。貨物出門後,如有問題,客戶可憑單據直接聯絡有關之第三方廠商。

      All the maintenance and warranty issues of products other than Notebook and Tablet are responsible by the corresponding Third Party vendor. Please contact corresponding vendor for maintenance and warranty service.

  2. 筆記本型電腦 / 平板電腦購物保障(Lenovo)

    Notebook / Tablet Dead-on-Arrival Return Policy (Lenovo)

    1. 客戶於本活動中購買之筆記本型電腦及平板電腦均可享有購物保障,保障範圍包括外觀問題(須於取機時即場提出,離開現場即無效)﹑死點/亮點(平板電腦除外)﹑硬件問題。詳細條款,請細閱下文。

      Customers who purchased Notebook/Tablet in the Program are eligible to enjoy Dead-on-Arrival Return Policy. Coverage include cosmetic defect (MUST be raised during stock redemption), dead/light pixel (Tablet excluded) and hardware failure. Please refer to detailed terms and conditions below.

    2. 7天3購物保障期 (Lenovo適用)

      7 Day3 Dead-on-Arrival Return Policy Period (Lenovo)

      客戶於本活動中購買之筆記本型電腦及平板電腦均可享有7天購物保障,保障範圍包括外觀問題(須於取機時即場提出,離開現場即無效)﹑死點/亮點(平板電腦除外)﹑硬件問題。詳細條款,請細閱下文。
      37天:7個曆日

      Customers who purchased Notebook/Tablet in the Program are eligible to enjoy the 7-Day Dead-on-Arrival Return Policy. Coverage include cosmetic defect (MUST be raised during stock redemption), dead/light pixel (Tablet excluded) and hardware failure. Please refer to detailed terms and conditions below.
      37-Day: 7 Calendar Days

      1. 外觀問題:如客戶於即場驗機時發現筆記本型電腦及平板電腦機身上有損壞,並經在場工程師核實後,可要求換機。外觀問題於離開現場後將不在保障範圍內。(請註意:某部份型號之筆記本型電腦因採用鋼琴亮面材質,機器表面可能會有輕微花痕,並不影響筆記本型電腦及平板電腦之日常運作,客戶可因應情況自行考慮更換與否)

        Cosmetic Defect: If damages were discovered on the surface of Notebook/Tablet, Customers are eligible to apply for a replacement upon the validation of defect of on-site engineer. Any cosmetic defect raised outside the Redemption Venue will not be considered. (Please note that some models of Notebook / Tablet are built with materials with piano finishing, slight scratches may be found on the surface and will not affect the daily operation of the Notebook / Tablet. Customers can decide to apply for replacement or not depending on corresponding conditions.)

      2. 壞點問題:(Lenovo 提供零死點及零亮點保證, 平板電腦為死點加亮點不超過3點)客戶提取筆記本型電腦後,如發現有死點及亮點超過上述保證,可於7天內(Lenovo均為7天)選擇申請換機。(請註意:死點及亮點乃正常現象,並不影響電腦正常運作,客戶可因應情況自行考慮更換與否。廠商並不保證更換後之電腦必定並無死點/亮點)

        Defective Pixel(s) on LCD: (Lenovo provide ZERO Dead / Light Pixel Guarantee. Tablet guarantees not more than THREE Dead / Light Pixel). Should dead / light pixel(s) be found to exceed the above guarantee, Customers are eligible to apply for a replacement within 7 Day DOA Return Policy Period. (Please note that dead pixel is normal in LCD production and does not affect the daily operation of the computer. Customers can decide to apply for replacement or not depending on corresponding conditions. Vendor does not guarantee the replaced computer must be dead/light pixel-free.)

      3. 硬件問題
        Hardware Malfunction
        客戶如發現購買之筆記本型電腦於7天購物保障期內有壞點/硬件問題,客戶可選擇:
        攜同貨品到或HELIX領貨中心設置的技術支援台交由技術人員檢查及確認後申請更換:
          地點 : HELIX 領貨中心 : 香港九龍九龍灣宏開道16號德福大廈5樓501室
          服務時間:
          2013年8-10月
          • 中午12時30分 至 晚上7時30分 (星期一至五)
          • 早上10時正 至 下午1時30分 (星期六)
          星期日及公眾假期休息
          (注意: 2013年9月19日,領貨中心之關門 時間為下午4時正)
          2013年11月
          • 中午12時30分 至 晚上6時正 (星期一至五)
          • 早上10時正 至 下午12時30分 (星期六)
          星期日及公眾假期休息
          2013年12月
          • 下午2時正至晚上6時正 (星期一至五)
          • 早上10時正 至 下午12時30分 (星期六)
          星期日及公眾假期休息
          (注意: 2013年12月24及31日,領貨中心之關門 時間為下午4時正)
        HELIX的客服人員將盡快回覆並提供有關檢查之安排。所有更換之貨品必須保留全套包裝及完整貨品及收據。如有任何遺漏或人為損毀,均不接受。

        備註: 更換時間要視符當時貨品數量, 一般情況為21個工作天。

        In case of hardware malfunction / defective pixel found within 7-Day DOA Return Policy Period from the collection date, Customers can select to:
        Bring the Notebook / Tablet to the HELIX Technical Support Help Desk for technical personnel to validate for the application of replacement:
          Location of HELIX Redemption Centre : Room 501 5/F Telford House, 16 Wang Hoi Road, Kowloon Bay, Kowloon, Hong Kong
          Opening Hours:
          Aug – Oct 2013
          • 12:30 noon to 07:30 pm (Mon-Fri)
          • 10:00 am to 01:30 pm (Saturday)
          Closed on Sundays and Public Holidays
          (Remark: Closing Time of Redemption Center on 19 Sep 2013 is 04:00 pm)
          Nov 2013
          • 12:30 noon to 06:00 pm (Mon-Fri)
          • 10:00 am to 12:30 pm (Saturday)
          Closed on Sundays and Public Holidays
          Dec 2013
          • 02:00 pm to 06:00 pm (Mon-Fri)
          • 10:00 am to 12:30 pm (Saturday)
          Closed on Sundays and Public Holidays
          (Remark: Closing Time of Redemption Center on 24, 31 Dec 2013 are 04:00 pm)
        Replacement will only be accepted under the conditions of full packaging and with original invoices. Any scratch / physical damage or missing parts will not be accepted.

        Remarks: The lead time for replacement will be subjected to the availability of stocks. Normally lead time is 21 business days.

      4. 軟件問題:客戶如發現購買之筆記本型電腦/平板電腦於提貨起7天購物保障期內有問題,並經技術人員檢定為軟件問題。有關之技術人員可協助客戶還原電腦系統至出廠設定(客戶需自行備份電腦內之私人資料)。如因其他第三方軟件引起之問題,HELIX將不予負責。

        Software Problem: In case of any malfunction found within 7-Day DOA Return Policy Period from the collection date and is determined as software-related by on-site engineer. On-site engineer will assist the customer by restoring the computer to factory settings (Customers are responsible for the backup of any personal data installed in the computer). HELIX will not be responsible for any software problem raised by the installation of third-party software.

      5. 客戶如在7天購物保障期後發現其Lenovo筆記本型電腦/平板電腦或相關配件有問題,有關之保用及維修均由Lenovo服務中心負責。有關其他非Lenovo產品之保用及維修,則由各產品之生產商/供應商負責,詳情請參閱個別產品內之保用證。

        For any malfunction raised out about any Lenovo Notebook, Tablet and accessories after 7-Day DOA Return Policy Period, please contact Lenovo Service Center for maintenance & warranty issues. For any further queries on maintenance & warranty of other non- Lenovo products / accessories hereafter, please contact the respective supplies / distributors. For details, please refer to the warranty card attached inside the corresponding products.

        例子 :Example :

        如客戶於22/08/2013 (星期四)取筆記本型電腦及平板電腦,並發現硬件問題/硬件問題,客戶必須於28/08/2013(星期三)或以前提出換機申請。

        If customer picked the Notebook / Tablet on 22/08/2013 (Thursday) and discovered hardware problem / malfunction within the DOA Policy Period, Customer is responsible to submit the replacement application on or before 28/08/2013 (Wednesday).

      6. 如客戶選用上門送貨服務,並於7天購物保障期內發現有壞點/硬件問題,客戶仍需親身攜帶有關之電腦至HELIX領貨中心交由技術人員檢查及確認。詳情請參閱以上之2.2.3。
        備註: 更換時間要視符當時貨品數量,一般情況為21個工作天。如未能即時更換,客戶需再次來臨領貨中心領貨。

        In case customers choose door-to-door delivery service, and defective pixels / hardware malfunction was found within 7-Day DOA Return Policy Period, Customers have to bring the corresponding computer to redemption center for technical personnel to validate for the application of replacement. For details, please refer to 2.2.3 above.
        Remarks: The lead time for replacement will be subjected to the availability of stocks. Normally lead time is 21 days. In case immediate replacement is not available, customers have to visit redemption center again for stock redemption.

      7. 如有任何爭議,HELIX保留最終決定權。

        In case of disputes, HELIX reserves the right to make the final decision.

  3. 桌面電腦、顯示器及其他非筆記本型電腦產品之售後服務 Desktop Computer, monitor and Other Non-Notebook Products
    1. 所有LENOVO ThinkCentre, 桌面電腦均享有3年上門維修服務。如桌面電腦送達後,有任何售後 / 質量問題,客戶可致電LENOVO/ 客戶服務熱線獲取售後服務支援。

      All LENOVO ThinkCentre, offered in the Program are eligible to enjoy 3-year on-site warranty. Should any defect found or technical enquiries about the Desktop Computers after delivery, Customers can contact LENOVO/ customer service hotline or after-sales service.

    2. LENOVO ThinkVision LCD顯示器不包括死/壞點保證。

      Lenovo LCD monitors are excluded from defective pixels policy.

    3. LENOVO ThinkVision LCD顯示器可享有一年本地保養服務,如同單銷售包括ThinkCentre桌上電腦可一併享有上門保養服務,如只購買LCD顯示器則只享有自攜保養服務。
      註:客戶需於保養服務時出示購買收據,收據並需列明顯示器及桌上電腦屬於同一時間購買及於同一購買收據上,於致電售後服務熱線時需提供ThinkCentre桌上電腦資料。

      All Lenovo ThinkVision LCD monitors offered in the Program are eligible to enjoy 1-year warranty, which 1-year local onsite warranty will be provided for bundle purchase with ThinkCentre Desktop while 1-year local carry-in warranty will be provided for standalone purchase of ThinkVision LCD monitors.
      Remarks: Customer has to present the receipt showing the purchase of ThinkCentre desktop and ThinkVision monitors are in the same day and time. Customer has to provide the ThinkCenter information while seeking maintenance service

  4. 其他非筆記本型電腦產品之售後服務 Other Non-Notebook / Non-Tablet Products
    1. 有關其他非筆記本型電腦/平板電腦產品(如電池﹑外置USB光碟機等),相關之維修保養及維修均由所屬廠商提供。如於領貨後有任何售後 / 質量問題,客戶需自行聯絡相關廠商以獲取售後服務支援。

      The after-sales maintenance and warranty service of Non-Notebook / Non-Tablet products (e.g. batteries, External USB Optical Drives etc.) will be responsible by the corresponding vendors accordingly. For any defect found or technical enquiries about the above products, customers have to contact corresponding vendors for after-sales service.

    2. 大部份之廠商聯絡方法,可於http://www.hknotebook.com/common_cs尋找。

      Contact methods of most vendors can be found in http://www.hknotebook.com/common_cs.
      The after-sales maintenance and warranty service of Non-Notebook products (e.g. batteries, External USB Optical Drives etc.) will be responsible by the corresponding vendors accordingly. For any defect found or technical enquiries about the above products, customers have to contact corresponding vendors for after-sales service.

D. 個人私穩 Privacy Policy

有開個人資料之收集,可參閱:http://www.hknotebook.com/privacy. Please refer to the Privacy Statement at http://www.hknotebook.com/privacy for detailed information about the collection of personal information.

維修及保養服務須知 Warranty & Maintenance Service Notice

Lenovo (notebook)
地址:Address: 香港鰂魚涌海灣街1號華懋交易廣場14樓1403室 Room 1403-05, ChinaChem Exchange Square,1 Hoi Wan Street, Quarry Bay, HK
辦公時間:Office Hours: 09:00am - 06:00pm (Mon-Fri)
09:00am - 01:00pm (Sat)
公眾假期休息 (Excluding Public Holidays)
For Image Backup's instruction, please contact Lenovo ThinkPad Service Centre Hotline.
電話:Telephone: 2825 6580
地址:Address: 九龍荔枝角長順街 15 號利來中心 2 樓 A 室 Room A, 2/F, Leroy Plaza, 15 Cheung Shun Street, Lai Chi Kok, Kowloon
辦公時間:Office Hours: 11:30am - 07:30pm (Mon-Fri)
10:00am - 03:00pm (Sat)
公眾假期休息 (Excluding Public Holidays)
For Image Backup's instruction, please contact Lenovo ThinkPad Service Centre Hotline.
電話:Telephone: 3140 2788

惡劣天氣及颱風下之安排 Adverse Weather Arrangement

颱風信號 / 暴雨警告信號
Typhoon Signal / Rainstorm Warning Signal
領貨安排事宜
Redemption Arrangement
現場訂購安排事宜
Roadshow Arrangement
一號颱風信號 / 黃色暴雨警告No. 1 / AMBER Rainstorm 如常運作As Usual 如常運作As Usual
三號颱風信號 / 紅色暴雨警告No. 3 / RED Rainstorm 如常運作As Usual 如常運作As Usual
八號颱風信號 / 黑色暴雨警告No. 8 / BLACK Rainstorm
(a) 上午9時前除下 Lowered before 09:00 am

校內領貨地點及九龍灣領貨中心於下午3時半重新運作
(注:風球除下後,物流可能會受到影響,請於出行前密切留意網上公告)

In-Campus Redemption Venue and Kowloon Bay Redemption Center Re-open at 3:30 pm.
(Remark: Logistics maybe affected after typhoon signal is lowered, please pay attention to the latest website announcement before visiting redemption venue)

 

 

(b) 上午9時後仍然生效 In force at 09:00 am or thereafter

取消

Cancelled

 

 

 
(a) 下午2時前(星期一至六)除下 Lowered before 02:00 pm (Mon – Sat)

 

 

颱風信號/暴雨警告除下兩小時後重新運作

Re-open within 2 Hours after the Signal was Lowered

(b) 下午2時後(星期一至六)仍然生效 In force at 02:00 pm or thereafter (Mon – Sat)

 

 

取消

Cancelled

(文義如有歧異,以英文本為準)
1工作天:星期一至五(公眾假期除外)
1Business Day: Monday to Friday (Excluding Public Holidays)